return and refund
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Return and Change Policy
Effective Date: September 10, 2024
At SPAGOO FOR TEXTILE TRADING, we prioritize quality and customer satisfaction. Please review our Return and Change Policy carefully before making a purchase.
1. All Sales Are Final
Due to the nature of our products, all sales are final. We do not offer returns or refunds for any items purchased from https://spagouae.com.
2. Change Policy
We only allow changes under the following conditions:
- If the product you received is damaged due to an error from our end.
- If the product does not match the description or details as shown on our website.
If you encounter any of the above issues, you must contact us within 48 hours of receiving the item. Please provide proof of the issue (such as photographs) to help us assess the situation.
3. How to Request a Change
To request a change due to damage or product mismatch, please contact us at:
Email: spago.ae@gmail.com
WhatsApp: https://wa.me/971544983985
Please include your order number, a description of the issue, and any supporting photos. We will review your request and respond within 3 business days.
4. Conditions for Change Approval
- The product must be unused and in its original condition with tags and packaging intact.
- You must provide valid proof that the damage or mismatch was due to our error.
5. Shipping for Changes
If your change request is approved, we will cover the shipping costs for returning the incorrect or damaged item and sending you a replacement.
6. No Changes for Other Reasons
We do not accept requests for changes due to reasons such as size, color preference, or change of mind.
Thank you for understanding and shopping with SPAGOO FOR TEXTILE TRADING. Please contact us if you have any further questions regarding our Return and Change Policy.
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